FAQs

Who is The Players' Lounge open to?

The Players' Lounge is open to anyone that lives in the UK or ROI.

Which Cadbury products are included in the promotion?

The Players' Lounge can be accessed via the Premier League Edition Heroes Tin, Premier League Edition Selection Box and Premier League Edition Advent Calendar.

How do I access The Players' Lounge?

To access The Players' Lounge, simply scan the on pack QR code or enter the on pack URL.

Can I access The Players' Lounge content on my mobile & PC?

Yes, all content can be accessed across mobile and desktop devices.

The game doesn't work!

Our games are designed to work across the following environments, so please check your device is compatable: Windows 10 - Chrome latest, iPhone 6 - iOS 11*, Safari, Apple iPad 4 3G - iOS 10.3.3 – Safari, Windows 10, Edge, Windows 10, Firefox, Windows 7, IE 11, Mac OS 10.13, Safari, Apple iPhone 5 - iOS 10.3.3 – Safari, Apple iPhone 6s+ - iOS 11.4 (latest)-Safari, iPhone X - iOS 11.0.1 - Safari, Samsung Galaxy 9 - Android 8.* - Chrome, Samsung Galaxy S7 EDGE - Android 7.* - Chrome, Samsung Galaxy S5 - Android 6.0.1 - Chrome, Samsung Galaxy S6 - Android 7.0 - Native Android Browser, Samsung Galaxy Nexus 10 - Android 5.1.1 - Chrome

Help! My game does not load!

Please try refreshing your browser window/page. If the problem still persists please contact our customer care team here: http://bit.ly/YCpDCW or call: 0800 818181